Refund and cancellation policy

Last updated: 4 October 2026

1. Subscriptions are non-refundable

Plans for factories, clearance companies and shipping companies are paid yearly in advance, and the service starts as soon as payment goes through. Payments are not refunded, in whole or in part, including when the service is not used, used for only part of the year, or the account is suspended for breaking the terms.

We recommend starting with the free listing to try the platform before choosing a paid plan.

2. Cancellation and renewal

• Plans do not renew automatically and we never charge you without your request, so there is nothing to cancel.
• A plan runs until its end date, then the company returns to the free listing unless it renews.
• You can ask us to close your account at any time; the remaining period is not refunded.

3. Changing plans

You can upgrade at any time by paying for the new plan, which starts a new 12-month period from the payment date. The previous plan is not refunded.

4. Payment errors

If you were charged twice for the same invoice, or charged an amount you did not authorise because of a technical error, write to us through the contact form within 30 days with the invoice number. After checking, we will refund the duplicate or wrong amount to the same card.

5. Payments between users

Payment for goods, shipping and clearance services goes directly between users, not through the platform. Refunds for those are a matter between the parties; MENA Trade is not responsible for them.

6. Payment methods

We accept card payments through Stripe: Visa, Mastercard, Apple Pay and Google Pay. 15% VAT is added for companies in Saudi Arabia.

If the Arabic and English versions differ, the Arabic version prevails.